FAQ

Ecomfax AWS

• Can another fax number be added to my Ecomfax account?

About eComFax and accessing your service

• How do I login to eComfax? I can not login to eComFax!

Porting

• What is my fax number?
• Can I keep my fax number?
• Can I request the withdrawal of the line before terminating portability to eComFax?
• How do I know that the procedure to keep my number has been successful? that the portability was correct
• How long does it take to manage portability?
• I have a shared fax and voice line. What should I do?

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Sending and receiving faxes

• I am not receiving my faxes into my email, what do I do?
• When I send a fax from my email account what are the types of supported files?
• What if I send a fax without an attachment or a cover note?